Conflict Management
Conflict Management in the Workplace
Welcome to the Conflict Management in the Workplace Training Course. This course is designed to help employees and managers understand the dynamics of workplace conflict, the legal framework surrounding conflict management, and the strategies for effectively resolving disputes. We will explore the different types of conflict, their associated risks in various workplace settings, and the role of risk assessments in managing conflict. Additionally, we will look at national statistics to provide context and highlight the importance of addressing workplace conflict.
What does the course cover?
- The steps in creating a Risk Assessment for Conflict Management
- The issues surrounding Conflict Management in the Workplace
- What things you can do in Preventing Workplace Conflict
Training Outcomes
- Know about the current legislation surrounding Conflict Management in the Workplace.
- Know how to recognise and addressing Conflict in the Workplace
- Learn about the Risks Associated with Workplace Conflict
Modules
- Relevant Legislation and Employer Responsibilities
- Risk Assessments and Conflict Management
- Recognising and Addressing Conflict in the Workplace
- Understanding Different Types of Workplace Conflict
- Risks Associated with Workplace Conflict
- Strategies for Preventing Workplace Conflict
Test & Certification
At the end of the Conflict Management training, you will be given a multiple-choice test. The required pass rate is 85%. You will be able to download and print a digital certificate on completion of the course. This certificate is valid for three years.
Duration
The Conflict Management training will take approximately 25 minutes to complete, excluding the final exam.
Complete your training from wherever you like, whether at home or in the workplace. Once signed up, you’ll have 24/7 access to the course.
